Insights
Delve deeper into Teams call recording and analytics and the difference they can make to your organization.
Microsoft Teams Call Recording in Your Contact Center: Why It Matters and How to Do It Right
Contact Centers are a central touchpoint for customer experience - with lower wait times, agent understanding and the ability to resolve problems satisfactorily key to maintaining loyalty and brand...
Call Recording for Insurance Companies: Why it Matters
In the insurance world, the stakes are high when it comes to customer calls. These conversations involve sensitive personal information, contracts, claims, and sometimes even disputes. That’s why...
Microsoft Teams Compliance – 6 Gaps Every Business Needs to Close
Microsoft Teams has quickly become the standard for customer communication. Meetings aren’t just video calls anymore - they include audio, screen sharing, chat, file transfers, and more. That’s a...
What to Look For in Compliant Call Recording for Microsoft Teams
Compliant call recording for Microsoft Teams isn’t available ‘out of the box’. Limited to recording and transcribing meetings, Team’s native recording doesn’t capture any Teams-to-Teams, PSTN or...
Why Should I Record My Business Calls?
Whether you're closing deals, handling customer service, or collaborating with partners, phone calls are often the most direct and impactful way that we do business. But how often do we forget...
10 Reasons Why Resellers are Choosing ClarifyGo
Doubtless the pandemic accelerated the move to UC solutions that supported flexible working. And it has had a huge impact on telecoms resellers as well as vendors. With cloud-based solutions like...
10 Reasons to Choose ClarifyGo Call Recording for Teams
Following the global pandemic and the rapid rise of remote work, many organizations have turned to Microsoft Teams as their main mode of communicating, both internally and with clients. This in turn...
Teams Recording for the Financial Sector – What To Look For
In financial services industries, recording calls is not just best practice, but a non-negotiable compliance requirement. In a sector governed by regulations from the FCA, MiFID II, Dodd-Frank and...
Call Recording for Local Government: 6 Security Features to Look For
Local authorities provide important services to the general public. This means that councils not only need to prioritise customer experience, but manage personal data in a secure and compliant way....